Firstly, thank you for supporting my art with your purchase. It really means a lot to me and I want to ensure you love your art.

As I am an artist who often makes one of a kind pieces, no change of mind refunds are offered and all sales are final.

Deposits for commissions are non-refundable. If issues arise with a commission please email me at hello@imkemareeart.com.au to discuss details. More details about Commissions can be found in our Terms of Service.

Depending on what class of product the following policies apply:

CERAMIC ITEMS

Due to the fragile nature of ceramics, I unfortunately do not offer refunds if the item has been broken by fault of the user.

If received faulty you must send a photo of item in packaging, detailed images of packaging and your order number to hello@imkemareeart.com.au. Once confirmed as a shipping mistake or fault I will refund you the price of the item and shipping.

If an item is purchased as a “second” no refund for any faults with the product will be issued as the goods were purchased in an “as is” condition and regular policy applies.

No change of mind refunds on ceramic goods.

PAPER GOODS (prints, originals or stationery)

If item is received faulty or damaged, please send images of item and packaging to hello@imkemareeart.com.au with your order number and explanation of fault or damage. Once confirmed as a shipping issue or fault I will resend you the product if available, otherwise I will refund you the price of the item and shipping.

No change of mind refunds on paper products.

DIGITAL

Please send through a detailed description of the issue with your download and order number to hello@imkemareeart.com.au and I will help troubleshoot the issues with you. If the product is faulty I will refund you the price of the product.

No change of mind refunds on digital products.

Thank you for supporting my small art business, I really appreciate it!